Selected Project Summaries
Following are summaries of some of the projects in which Rose Hill Communications has been involved. For more information and/or examples of materials, please contact us.
See Publications Page for downloadable files of selected publications authored or co-authored by Rose Hill Communications, Inc. staff.
Broad Categories of Projects Include the Following* (Please click on following links to navigate page):
*As readers will note, there is often considerable overlap in the mix of skills and expertise to any single project (e.g., we may perform a community assessment and then design a community relations/public involvement/ stakeholder relations program or public meeting presentations as well as fulfilling the duties of a media relations consultant).
Community and Stakeholder Assessment
Northern Illinois, U.S. Army Base Undergoing Closure and Realignment
Performed a survey of stakeholder opinions and levels of knowledge regarding investigation and remediation activities at an Army base undergoing cleanup and closure under the Base Realignment and Closure (BRAC) program. This work included interviewing officials and residents of the three communities surrounding the base as well as military families who were still living on site. Persons involved with the base’s Community Advisory Group were also interviewed for their views on how the base closing was being handled, especially in regard to environmental conditions and remediation. In addition to survey work and the preparation and reporting of findings, also assisted in the development of materials on the investigation of unexploded shells at artillery range and the capping of two landfills.
Multiple Locations, Facilities Undergoing Resource Conservation and Recovery Act (RCRA) Siting, Part B Permitting, and Corrective Actions
Performed numerous community assessments in support of investigative and remediation programs under RCRA (RCRA Facility Investigation/ Corrective Measures Studies), siting applications, RCRA Part B Permit applications and modifications, community advisory panel set-up, and community outreach program design. The assessment process used at these sites involved substantial interviewing, socio-economic and land-use planning research, and media research to design community relations, public involvement, or stakeholder relations programs addressing specific community and stakeholder concerns or levels of understanding related to the RCRA activities in question (e.g., permitting, RFI/CMS).
Assessments tied specifically to RCRA facilities were conducted in McAllen, TX; Irving, TX; Fort Worth, TX; Clarksville, MO; Pekin, IL; Dolton, IL; Morris, IL; New Castle, KY; Holly Hill, SC; Kaukauna, WI; Hebron, OH; Richmond, VA; Greenwood, IN; Hammond, IN; and other locations.
Multiple locations, Community Assessments to Support American Chemistry Council members’ Responsible Care® Initiatives
Performed community assessments in various locations for American Chemistry Council (ACC) member companies as part of their compliance with the Community Awareness and Emergency Response (CAER) Code of Management Practices. Several of these assessments were reviewed through ACC’s management systems verification process under the association’s Responsible Care® initiative and were named an “industry best practice” by the independent audit team. Assessments were conducted in McCook and Morris, IL, and Pasadena, Deer Park, and Fort Worth, TX.
Northern Illinois, Two-County Assessment in Support of Risk Management Program Communication
This large-scale assessment, which included more than 200 interviews and extensive research of newspapers, demographic, economic, and land-use planning documents in more than two dozen communities throughout the two-county area, was conducted on behalf of 25 companies located in Will and Grundy Counties, IL. The assessment was conducted to determine how best to communicate with the diverse stakeholder groups located within the counties regarding the U.S. EPA’s Risk Management Program (RMP).
The RMP required all facilities with more than threshold quantities of certain toxic or flammable substances to make available to the public information on their accident prevention and emergency response programs. In addition, the facilities had to report worst-case and more plausible, “alternate case” scenarios and accident histories to the public. This particular consortium of 25 companies was the second largest RMP communication group in the U.S., and its approach to the RMP communication effort was closely watched by others in industry and government.
Houston Ship Channel, Texas, Area-Wide Community Assessment
This area-wide assessment examined stakeholder perceptions, socio-economic and other demographic factors, channels of communication, and modes of decision making in the communities located along the Houston Ship Channel (notably Pasadena, Deer Park, LaPorte, Channelview, and Bay Town). Approximately100 people were interviewed throughout the area, including local officials, emergency responders, members of environmental and industry watchdog groups, industry representatives, educators, social services representatives, and facility neighbors. A review was conducted of back issues of area newspapers to gain insights into community response patterns and issues. Reports containing demographic, economic, and public perception data were also reviewed for this assessment. The goal of this particular area-wide assessment was to determine how effectively area chemical manufacturers were communicating with their communities and to identify issues that specific facilities needed to address.
Chicago, Illinois, Community Assessment to Design Program to Address Odor Complaints
This assessment was conducted on behalf of a facility that had received citations for odor violations. Initially, the assessment focused on interviews of community members; however, since the interview information revealed that some of the sensitivity to the facility was based on residents’ desire to “gentrify” the neighborhood, the assessment was expanded to include research into the area’s demographic and economic characteristics and land-use planning. In addition to interviewing residents, local officials, and other opinion leaders, including clergy from the local Catholic churches, the assessment also involved attendance at a number of neighborhood meetings. (Note: this was a tight-knit neighborhood with residents who were markedly unwilling to reveal much unless the interviewer was willing to show up a repeatedly at neighborhood meetings, thus demonstrating a more than passing interest in the area.)
Multiple Locations, Screening Assessments to Support Facility Purchase Decisions
Conducted “screening assessments" for clients considering the purchase of existing manufacturing facilities. These assessments, which were conducted in the New Orleans area, LA, Dallas-Fort Worth, TX, Harris County, TX, Central Illinois, and other locations, involved researching whether the facility had existing community relations problems, the demographic and economic profiles of the surrounding communities, major community issues, and plans for growth or contemplated changes in land use near the facility in question that could affect its long-term viability as a manufacturing operation. The “screening assessments" involved identification and interviewing of key stakeholders in the areas in question, newspaper research, and examination of land-use planning documents. The preliminary information, along with business information from the target facility itself, was used by clients to determine whether they wished to continue pursuing the purchase of the facility.
Northern Indiana, Assessment in Aftermath of Chemical Release
This assessment was conducted several months after an accidental chemical release from a manufacturing facility to determine how effective the facility’s crisis communications plan had been during the crisis and to identify additional steps that might be taken to improve communication with the surrounding neighborhoods, local officials, and other stakeholders. The assessment involved extensive interviewing of nearby residents, local officials, local environmentalists, and other stakeholders.
Public Meetings and Communication Programs
Northern Illinois, Public Meeting About Groundwater Contamination Monitoring for Landfill Undergoing Closure
Coordinated planning for public meeting about a landfill in Northern Illinois regarding both the status of groundwater quality beneath the landfill and closure activities. Activities to support this meeting included: securing a suitable location for the public meeting, drafting and placing a public notice in local newspapers selected to ensure that the communities near the landfill would be covered; sending announcements about the public meeting to local officials on the landfill’s mailing list; assisting in the preparation of the technical presentation and coaching presenters; and facilitating the question-and-answer session held after the presentations. Discussions with local officials during this meeting resulted in preparation of a fact sheet explaining what area residents would be seeing during the capping and closure processes.
Cincinnati, OH, Public Information Meetings on Risk Management Program
In conjunction with another consulting firm, EnviroComm, of Atlanta, GA, designed presentations and presented information on the U.S. EPA’s Risk Management Program (RMP) at four public information meetings held at locations throughout Cincinnati. The City of Cincinnati, which recognized that information about facilities’ Risk Management Plans could cause public concern if it was not well understood, allocated funds for a series of educational meetings on the subject.
In order to design effective presentations and select appropriate sites/times for the meetings, consultants met with environmentalists and community leaders to obtain their input. Based on this information, presentations and a comprehensive handout package were prepared. The City of Cincinnati, the RMP reporting facilities, and the people who attended these events gave the information initiative high marks.
Northern Indiana, Risk Management Program Public Meeting on Behalf of Local Facilities
This public meeting was held on behalf of a group of eight companies and the Lake County Indiana Local Emergency Planning Committee (LEPC). The meeting, which was coordinated by the consultant, included an availability session to allow attendees to speak with representatives of facilities near them and several formal presentations on risk management planning and emergency response capabilities in Northwest Indiana. The goal of the meeting was to present information on the eight facilities’ Risk Management Plans (RMPs) and county-wide emergency planning. Spanish-language interpreters were on hand to help non-English-speaking Latino residents understand the information. A Spanish-language translation of the main informational brochure was made available to the public. The consultant also worked with the eight companies to publicize the meeting through editorial and interest group briefings, targeted mailings, display advertisements, and public service announcements.
Multiple Locations, Public Meetings in Support of Resource Conservation and Recovery Act (RCRA) Permitting/Facility Investigations
Consultant assisted in preparing for a number of public meetings to comply with various RCRA requirements. These meetings took place in Illinois, Ohio, New York, Kentucky, South Carolina, West Virginia, Texas, Indiana, and other locations. Tasks performed to support these meetings included preparation of fact sheets, questions and answers, and presentations, coaching of speakers, notifying community members about the meetings, writing and placing legal notices and/or display advertisements about the meetings, writing scripts for radio ads or announcements publicizing the meetings, and preparing signs publicizing the meetings for placement on facility property.
Northwestern Illinois, Preparation of Documents and Coordination of Information Release on Voluntary Investigation and Cleanup of Manufacturing Facility
Teamed with public involvement/stakeholder relations and media relations consultant, Media Masters, Inc., to work with a manufacturing facility that was planning to enter into Illinois’s voluntary cleanup program, the Site Remediation Program, to address historical contamination both on and off the facility property. This communication program included preparation of several fact sheets for distribution to residential neighbors in the vicinity of the investigation area; these fact sheets included a short, summary version and a long, detailed version outlining the results of the on-site environmental investigation and the expected off-site investigation. Also prepared a media release and information binders for placement in the local library for public review. These binders included information on the chemicals found in the soil and groundwater during the investigation into the on-site contamination.
In addition to preparing written information, the consulting team worked with the client and the client’s attorney to develop a strategy for distributing the media release, briefing local officials, and disseminating the fact sheets to residential neighbors. The consulting team also trained the facility’s senior staff in how to answer questions from the public. This communication program was successful in informing the public and the media about the investigation and cleanup activities. Although this effort pre-dated the adoption of Illinois’s Right-to-Know law, which requires informing residents of off-site contamination, it tracked closely with what the Right-to-Know regulations would ultimately require.
Northern Illinois, Preparation of Information in Support of Public Meeting for Renewal of RCRA Hazardous Waste Incinerator Permit
In accordance with RCRA’s expanded public participation requirements, prepared information on the renewal of a permit for an on-site hazardous waste incinerator at a chemical manufacturing facility. Requirements included writing and placing a display advertisement and broadcast advertisement about a pre-application public meeting regarding the incinerator, preparing and placing several signs about the up-coming public meeting on the facility’s property, preparing a presentation and written information on the permit application and the incinerator itself, arranging for a room at the municipal building for the public meeting, and providing evidence of these activities for attachment to the permit application. Several local officials attended the public meeting, and the permit renewal was granted.
Preparation of Environmental Communication Materials, Multiple Clients, Various Topics, Fact Sheets
Consultant prepared fact sheets on various topics including procedures for the closure and post-closure monitoring of a RCRA facility; progress in investigating and cleaning up contaminated sites; procedures for collecting and analyzing environmental samples; background information on various manufacturing facilities and their environmental practices; findings of investigations into accidental chemical releases; procedures used to perform a trial burn under RCRA’s Boilers and Industrial Furnaces Rule; and efforts being taken to minimize odors from various facilities, etc. In all cases, consideration was given to stakeholder reading levels and preferences regarding the desired level of detail.
Multiple Clients, Various Topics, Presentations
Developed presentations on various topics. Some of these presentations were prepared for formal public meetings; others were prepared for more informal use, such as briefings for civic groups on the progress of a cleanup or the expansion of a manufacturing facility. Presentations have been prepared on all of the topics listed in the previous section and many others, including odor abatement efforts, accident prevention and emergency preparedness, pollution prevention programs, facility health and safety programs, and emissions data and other environmental data available for public review on the Internet. Presentations have ranged from five minutes in length with no visual aids to an hour or more in length accompanied by a full range of visual and audio-visual aids.
Consultant personnel have also given presentations, both formal and informal, on behalf of various clients, on a number of environmental, health and safety, and emergency preparedness topics.
Multiple Clients, Various Topics, News Releases
Prepared news releases on all of the topics listed in this document to support crisis communication efforts, public meetings, work at contaminated sites, facility expansions, permitting actions, and the like. Most news releases are disseminated to the media via e-mail, fax, or, if reporters are on site because of an incident, by hand. Some are also distributed to reporters at public meetings to ensure they understand the key points of the meeting.
Multiple Clients, White Papers, Position Papers, and Testimony Given Before Legislatures, Regulatory Agencies, and Regulatory Boards
Prepared white papers and position papers on the use of hazardous waste derived fuels in the making of cement, the management and recycling of used oil, the sighting of hazardous waste treatment, storage, and disposal facilities, and other environmental topics for distribution to local, state, and federal decision makers. Also prepared testimony for corporate personnel to give before various state legislatures on issues connected with the management of hazardous and non-hazardous wastes.
Multiple Clients, Risk Management Program Brochures
Prepared brochures presenting information on clients’ compliance with U.S. EPA’s Risk Management Program (RMP). These brochures, which were prepared for several clients and client groups, were tailored to specific communities. The brochures made successful use of risk communication principles to present information about hypothetical chemical accident scenarios, accident prevention, and emergency response.
Multiple Clients, Environmental Policy or Progress Reports
Consultants have worked on several formal environmental policy documents, including environmental progress reports aimed at shareholders, regulators, public officials, environmentalists, and interested members of the public, such as facility neighbors.
Multiple Clients, Environmental Communication and Crisis Communication Procedures Manuals and Training Materials; Provision of Environmental Communication and Crisis Communication Training and Manuals on Writing Environmental Reports
Prepared training materials, including role-playing scenarios, on environmental communication and crisis communication/risk communication principles. These materials were used in training sessions with corporate clients and professional organizations in training sessions ranging from two hours to two-and-a-half days. Also prepared procedures manuals including examples of news releases and talking points, and checklists for preparing news releases, standby statements, risk and environmental communication materials, and performing community outreach tasks to support crisis and risk situations or routine community relations programs.
Most recently prepared a training program and associated reference materials to instruct environmental consultants on how to prepare clearly written, well-organized reports.
Regulatory and Technical Manuals and Books
Co-authored (Carol J. Forrest and Renee Hix Mays) manuals on environmental and health and safety topics for American Labelmark, including: The Practical Guide to Environmental Site Investigations, 1994; The Oil Pollution Act of 1990 – Response Planning Guide, 1994; OSHA Electrical Standards Compliance Manual, 1994; OSHA’s Personal Protective Equipment Standards, 1994; Clean Air Act Amendments of 1990 – A Regulatory Guide, 1995.
Co-authored (Carol J. Forrest and Renee Hix Mays) – The Practical Guide to Environmental Community Relations, published by John Wiley & Sons, Inc., New York, NY, 1997.
Professional and Trade Journal Articles
Wrote/co-wrote (Carol J. Forrest) a number of articles on environmental topics for various professional and trade journals, including:
Environmental Quality Management (Wiley Publication) – “Illinois’s Right-to-Know Law: Notifying Residents of Off-Site Contamination,” Summer 2009; “The Environmental Manager’s Guide to Environmental Liability Insurance,” Spring 2008; “Terrorism: A Primer for Industry and Environmental Managers,” Winter 2002; “Off-Site Consequences: Life After Risk Management Plans, Part I – Public Response,” Spring 1999; “Designing and Implementing an Environmental Community Relations Program,” Winter 1998; “Demystifying Public Environmental Concerns: Implementing Community Assessments,” Spring 1998.
Pollution Prevention Review (Wiley Publication) – “Risk Management Planning: Will It Lead to Inherently Safer Operations?” Summer 1997; “The TRI, Pollution Prevention, and Public Dialogue,” Winter 1995-96; “Solvent Recyclers Become Pollution Prevention Providers,” Winter 1994-95.
Environmental Regulation and Permitting (Wiley Publication) – “Herding Cats: The Elusive Nature of Regulating Community Dialogue,” Spring 1997; “A Tale of Two Crises,” Summer 1997.
Environmental Solutions (Advanstar Publication) – “Wastewater Treatment: New regs add emissions control to managers’ duties,” June 1994; “’Worst-case’ disclosures yield positive public response for southern chemical plants,” August 1994; “Businesses find value in environmental report cards,” January 1995; “Listening, talking triumph in promoting effective public involvement,” July 1995.
National Association of Professional Environmental Communicators
(NAPEC) Quarterly – “Communicating Amidst Diversity,” March 1992.
Work-Group and Advisory Panel Design and Facilitation
Chemical Industry Council of Illinois, Illinois State Outreach Panel Facilitation
Facilitated the State Outreach Panel (SOP) on behalf of the Chemical Industry Council of Illinois under a grant from the American Chemistry Council from its inception in 1995 through 2001. The State Outreach Panel, which met quarterly, was composed of representatives from industry, academia, health care, environmental and community groups, municipal and county government, the state legislature, and state regulatory agencies. The SOP’s goal was to explore a variety of environmental, health, and safety issues and to enhance communication on these topics with the general public. The SOP produced two consensus documents, one of which enjoyed nation-wide distribution.
Northern Illinois, Community Advisory Panel Facilitation
Facilitated a four-company community advisory panel (CAP) from 1998 through 2000. The CAP, which was composed of a cross-section of residents from the communities of LaSalle, Peru, and Utica, Illinois, in rural LaSalle County, met nine times a year to discuss facility operations and other topics with facility representatives. The CAP explored a variety of topics, including OSHA and EPA regulations, facility health and safety programs, and facility pollution prevention programs. The CAP also engaged in tours of the facilities, conducted its own public survey of awareness and attitudes toward the facilities in their municipalities, and met with emergency planning personnel to discuss emergency preparedness in LaSalle County.
Northern Illinois, Two-County Risk Management Program Community Advisory Board Facilitation
Facilitated an ad hoc community advisory board (CAB) that was convened specifically to provide input to companies in Will and Grundy Counties, Illinois, on how best to present their Risk Management Plans (RMPs) to the public. Since the RMPs contained risk information, the companies who were required to make this information available sought guidance from the CAB to help them craft an effective risk communication program.
The CAB included representatives from throughout Will and Grundy Counties, including municipal officials, emergency response personnel, public health and medical representatives, community and environmental organization leaders, school representatives, and others. The CAB met seven times over an 18-month period. The information and feedback that the members provided enabled the Will and Grundy County RMP reporting facilities to design an effective risk communication program.
Illinois, Government Agency Environmental Service Providers Meetings Facilitation
Facilitated a series of meetings with public-sector environmental services providers in Illinois with the goal of promoting a network for referrals to better serve small- and medium-sized manufacturers in Illinois. The project also included conducting several focus groups composed of manufacturers to gain insights into their expectations when they contact a public agency for assistance.
Cincinnati, Ohio, Facilitation of Public Meetings Regarding Chemical Risk
Worked with another consultant and representatives of the City of Cincinnati’s Environmental Department and Fire Department to plan, implement, and assist in the facilitation of several public meetings held throughout the city to discuss chemical risk, emergency planning, and the impending release of facilities’ risk management plans. These meetings were well attended by members of local advocacy groups as well as by members of the community and industry representatives and received high marks for the information that was presented.
Suburban Chicago, Illinois, Design and Implementation of a Community Outreach Panel
Worked with a chemical manufacturer to set up a community outreach panel in a Chicago suburban area. This work included determining the scope of the panel and identifying and recruiting members who would represent the demographics and interests of the area. A neutral facilitator was also recruited from the League of Women Voters. Work with this panel, which was expanded to include another nearby chemical manufacturing facility, continued for approximately ten years.
Crisis Communication Plan Development and Execution and Media Relations
Multiple Locations, Development of Corporate Crisis Communication Plan and Training Materials and Provision of Training to Management Personnel
Developed crisis communication plan for several multinational companies. Crisis communication plan included vulnerability analyses and systems for ranking types of incidents for probable intensity of response, corporate review procedures prior to releasing statements, model news releases, standby statements, position statements, questions and answers, talking points, and comprehensive media contact lists for facilities.
Also developed training materials and conducted training sessions for introducing the procedures to key managers or generic principals of crisis communication for companies that had their own, in-house procedures. Training sessions included coaching managers on talking points, media monitoring, and making statements to the media and used interactive, multi-part, role-playing scenarios to allow participants to practice and understand concepts.
Illinois, Concerns about Cancer Cluster at Public School
This case involved concerns raised by teachers and parents regarding a perceived cancer cluster at a public school. Worked with school district personnel and the environmental consulting firm hired to perform testing of the school building to prepare news releases, letters to parents, and other briefing materials to explain how the environmental investigation was being conducted (e.g., equipment, testing protocols, adherence to EPA requirements and good professional standards). Also worked with public health officials who were conducting a cancer survey to determine the incidence of specific types of cancers. Edited the environmental consulting firm’s report on the findings of the investigation to ensure that it was written in a manner that would be understandable to laypersons and reporters.
New Jersey, Explosion with Fatality at Chemical Processing Facility
Worked on site with facility and corporate personnel to prepare news releases and other backup materials regarding an incident in which a contractor employee was killed after his welding torch ignited gases in an above-ground storage tank. The media took a keen interest in this tragic case, and coverage was intensive. In addition to releasing the bare facts of the case as known at the time it occurred, provided general information on process safety management and on the procedures that would be followed to investigate the causes of the accident, in part to respond to inaccuracies in the initial media coverage, which the consultant closely monitored. (Note: consultant worked with corporate attorneys to ensure that “background” information on process safety management was not of a nature that could be used in a lawsuit, but was, instead, of a nature to communicate the company’s commitment to safety.)
Northwest Indiana, Sulfur Trioxide Release
Worked over a several week period with a team of two other consultants to address public concerns and media reports regarding the accidental release of sulfur trioxide, which combined with moisture in the air to form a sulfuric acid mist that engulfed a residential neighborhood and traveled for several miles into an industrial area, where it affected workers at an oil refinery. The emergency was compounded when local emergency responders inadvertently evacuated residents into the sulfuric acid mist cloud. The consulting team collaborated to prepare news releases, log calls to the facility from concerned residents and officials during the day of the release, prepare briefing materials for local officials, prepare a full-page display advertisement to run in two local daily newspapers apologizing for the release, and man the phone line designated for public inquiries in the aftermath of the accident.
Although no chemical release is a positive event, the company’s response to the incident received high marks from local officials and residents. These high marks were based not only on the timeliness of the company’s response, but on the thoroughness of the information that was made available to the public about how the release happened and the actions the company intended to take to prevent such incidents in the future.
Northwest Indiana, Release to the Air from a Hazardous Waste Storage Tank
This case involved the overheating of the contents of an above-ground storage tank containing hazardous wastes, which resulted in the release of vapors through an emergency relief valve. This incident resulted in the closing of a major highway and other nearby roadways and the sheltering-in-place of more than 50,000 people. Worked with a team of two other communication consultants and corporate personnel to prepare news releases, brief officials, and prepare and release additional explanatory information on what happened. Organized briefings with broadcast media camped outside the facility and provided clarification and news releases to the reporters.
The primary concern raised regarding this incident was whether persons outside the facility property were exposed to concentrations of hazardous wastes that were likely to cause harm. Fortunately, computer modeling indicated that the hazardous waste vapors were not released in concentrations that could cause significant exposures to persons beyond the property line. The communication effort was successful because good information explaining the science behind exposure was made available to the media and the public. Additional information on steps the facility was taking to investigate the incident helped communicate the company’s commitment to preventing future accidents.
Texas, Death of Contractor at Chemical Processing Facility
Prepared news releases about an incident involving a contractor who fell from scaffolding at a chemical processing facility during routine maintenance. The contractor was injured in the fall and then died in the hospital several weeks later.
Louisiana, Proactive Release of Information on Discovery of Contamination
Prepared news releases, questions and answers, fact sheets, presentations, and briefing documents on the discovery of historical contamination at a site undergoing an expansion for distribution to local officials, residents, the media, and other stakeholders. Contractors discovered buried drums of hazardous wastes, some of which had deteriorated and were leaking into the ground, when ground was broken for a new building at the facility. Concern about groundwater contamination was already high in the community, which had lost a public water supply well to contamination originating from another manufacturing facility.
Work on this project included door-to-door interviewing of nearby residential neighbors as well as preparing presentations and fact sheets to give to the public describing the investigation and cleanup at the site. Fortunately, good communication at the beginning of the crisis allayed many of the public’s concerns. Additional communication, using updated fact sheets, press releases, and briefings for local officials, opinion leaders, residential neighbors, and reporters, took place as new information became available.
New York, Preparation of Materials to Support Disclosure of Fines and Enforcement Action Against RCRA Used Oil Recycling Facility
Prepared media statements, presentations for corporate officials, and questions and answers to assist corporate spokespersons in answering questions regarding an impending enforcement action. These documents were prepared in concert with corporate and outside counsel and corporate environmental and public affairs managers.
Canada, Preparation of Materials to Support Disclosure of the Release of a Hazardous Material
Prepared news releases and questions and answers to assist facility and corporate personnel in releasing information about the discovery of a hazardous material in its wastewater discharges. The hazardous material was supposed to have been removed by the facility’s wastewater treatment system, however, testing revealed that the material was being released into a local river.
Multiple Locations, Performed Follow-up Surveys and Analyses of Crisis Communication of Efforts
In several instances, performed follow-up interviews and surveys to determine the effectiveness of crisis management and crisis communication programs and to identify outstanding questions and concerns. This work not only allowed the clients to determine the effectiveness of their crisis communication efforts, but also allowed the consultants to gain additional insights into what works and why. In addition, identifying outstanding questions or issues is vital to ensuring that a company or facility will be able to maintain the good relations necessary for permit renewals, facility expansions, or other changes in operations that may require public input.